FAQs

1. When will my order ship?
Answer:

  • We typically process and ship orders within 1-2 business days (Monday–Friday, excluding holidays).

  • You will receive a confirmation email with tracking information once your order is on its way.

2. How long does delivery take?
Answer:

  • Standard Shipping usually takes 3–7 business days to arrive after processing.

  • Express Shipping is available at an additional cost and typically arrives in 2–3 business days.

3. What are the shipping costs?
Answer:

  • Shipping costs depend on the total weight of your order, delivery location, and chosen shipping method.

  • We may offer free shipping promotions on orders over a certain amount—please check our website for current deals.

4. Do you offer international shipping?
Answer:

  • Yes, we ship to select international destinations.

  • Shipping times can vary from 7–21 business days or more, depending on customs processes and local postal services.

  • Please note that any customs fees or duties are the responsibility of the customer.

5. What if I need to return or exchange an item?
Answer:

  • We have a 30-day return policy for unused items in their original packaging.

  • If your item is defective or damaged upon arrival, please contact us immediately.

  • For more details, see our Refund & Return Policy on our website.

6. Which payment methods do you accept?
Answer:

  • We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal.

  • Payment information is processed securely through a trusted third-party payment gateway.

7. How can I track my order?
Answer:

  • Once your order ships, you’ll receive a shipping confirmation email with a tracking number.

  • Use that number on the carrier’s website to monitor your package’s progress.

8. Are your toys safe for children?
Answer:

  • Absolutely. All our toys meet or exceed relevant safety standards and use non-toxic, durable materials.

  • We’re committed to providing high-quality, child-friendly products that parents can trust.

9. How do I contact customer support?
Answer:

  • You can reach us via email at [email protected] or by phone at (XXX) XXX-XXXX (Monday–Friday, 9 AM–5 PM).

  • We’re always happy to help with any questions or concerns.

We hope these FAQs address your needs. If you have any additional questions, please don’t hesitate to contact us. Thank you for choosing How Cool Is This Toys™, and enjoy bringing back the joy of true playtime!